Cancellation policy

If you need to cancel or change an appointment, we kindly ask that you do so 24 hours prior to your scheduled appointment so we can offer the appointment to other clients. Cancellations within 24 hours of your appointment will be charged 50% of the service fee.

No-show policy

If you miss your appointment and do not notify us before your appointment start time to let us know, we reserve the right to charge your account the full cost of the service. To notify us that you will not be able to make your appointment, please email info@kaylabauermassage.com

Zero tolerance policy

The therapist reserves the right to end the session at any time should there be any inappropriate remarks or gestures.